bd9k Privacy Policy

1 Introduction and Scope

bd9k ("we", "us", or "the platform") provides a safe and trusted online gaming environment for players in Bangladesh. This Privacy Policy ("Policy") explains what information we collect from you when you use the bd9k website (https://bd9k.cam) and related services, how we use that information, how long we retain it, and under what circumstances we may share it with third parties.

This Policy applies to all registered members, guest users, and anyone using any service offered by bd9k. By accessing our website or creating an account, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our platform.

We reserve the right to update this Policy at any time. For significant changes, we will notify you via the website or by email. Always check the "Last updated" date shown at the top of this page.

2 What Information We Collect

bd9k collects several types of information, which can be divided into two main categories: information you provide to us and information collected automatically.

2.1 Information You Provide

You provide the following information during account registration, verification, and use of our services:

• Full name and username
• Email address and mobile number
• Date of birth (for age verification — minimum 21 years)
• National ID (NID) or passport number (for KYC verification)
• Address and district information
• Payment information: bKash, Nagad, Rocket, Upay account numbers or bank account details

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and operating system
• Login time and date, session duration
• Gaming history, bet amounts, and transaction records
• Cookie and web beacon data (see details below)

3 Purpose of Using Your Information

We use the information we collect for the following purposes:

• Account management: To complete your registration, ensure login security, and keep your account protected.
• Identity verification (KYC): To meet legal obligations for preventing fraud and blocking access by minors.
• Financial transaction processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer support: To respond to your complaints, questions, and assistance requests.
• Service improvement: To use analytical data to improve the gaming experience, platform performance, and new features.
• Responsible gaming: To identify unusual gaming behaviour and provide support when needed.
• Security and fraud prevention: To detect and prevent account hacking, money laundering, and fraudulent activity.
• Bonuses and promotions: To verify your eligibility and send you relevant offers.

4 Cookie Policy and Tracking Technologies

bd9k uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential cookies: Necessary for the basic functionality of the platform — maintaining login sessions, security tokens, and so on.
• Functional cookies: To remember your preferred language, theme, and other settings.
• Analytics cookies: Used to understand which pages are visited most and where errors occur.
• Marketing cookies: To show you relevant advertisements and offers based on your preferences.

4.2 Cookie Controls

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

5 Sharing Information with Third Parties

bd9k never sells your personal information for commercial purposes. However, we may share information with trusted partners in specific circumstances:

• Payment processors: With bKash, Nagad, Rocket, Upay, and banks solely to complete transactions.
• Game software providers: Minimum information required for the technical operation of games.
• Security and identity verification services: To complete the KYC process.
• Law enforcement agencies: To the relevant authorities in response to a court order or valid legal request.
• Fraud prevention: To the relevant authorities in cases of serious fraud or criminal activity.

All third-party partners operate under strict confidentiality agreements and are obliged to use the information they receive only for the specified purpose.

6 Data Security and Protection

bd9k treats the protection of your information as its top priority. We apply modern technical and organisational measures:

• SSL encryption: All data transmission between your browser and our servers is secured via SSL/TLS encryption.
• Encrypted storage: Sensitive data, especially payment information, is stored in encrypted format.
• Two-factor authentication (2FA): An additional layer of security at login.
• Regular security audits: Periodic reviews to identify system vulnerabilities.
• Limited access policy: Only authorised staff can view the information they need.
• Firewall and intrusion detection: Around-the-clock monitoring to prevent unauthorised access.

However, no method on the internet is 100% secure. If you notice any suspicious activity, contact us immediately at [email protected] or let us know via our live chat support.

7 Data Retention Period

We retain your information only for as long as the relevant purpose requires or legal obligations demand:

• Active account data: Full information retained for as long as the account is active.
• Transaction history: Retained for a minimum of 5 years in accordance with financial regulations.
• KYC documents: Retained for the required period to meet applicable legal requirements, even after account closure.
• Gaming logs: Retained for a limited period for dispute resolution and fraud investigation.
• After account closure: Data is securely deleted or anonymised once legal requirements have been met.

8 Your Rights

You have the following rights regarding your personal information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: You may request deletion of your information in certain circumstances.
• Right to object to processing: You may object to the use of your information for specific purposes.
• Right to data portability: You may request a copy of your information.
• Right to withdraw consent: You may withdraw consent given for marketing communications at any time.

To exercise any of the rights listed above, please contact our support team. We generally respond to your request within 30 working days.

9 Protection of Minors

bd9k strictly does not permit anyone under the age of 21 to create an account or use its services. We believe that protecting minors is our highest ethical responsibility.

At registration we verify date of birth, and during the KYC process we confirm identity. If we become aware that a minor has created an account, that account will be closed immediately and all related information will be deleted.

If you believe a minor in your household is using online gaming, please contact us or visit the Responsible Gaming page for more information.

10 International Data Transfers

bd9k primarily operates to serve players in Bangladesh. In some cases, our technology infrastructure or game providers' servers may be located in different countries.

Whenever international data transfers occur, we ensure that the destination country or organisation provides an equivalent level of privacy protection. All relevant partners are contractually obliged to comply with data protection standards.

11 Changes to This Policy

bd9k may review and update this Privacy Policy from time to time. When any significant change is made, we will:

• Update the "Last updated" date at the top of this page.
• Notify registered users of the change by email.
• Display a notice on the platform for significant changes.

Continuing to use the platform after an update means you have agreed to the revised Policy. We therefore recommend visiting this page regularly.

12 Related Policies

Alongside this Privacy Policy, our other policies also affect your rights and responsibilities. For full awareness, please review the following pages:

• Terms & Conditions — The overall rules for using the platform.
• Responsible Gaming — Our guidelines for safe and healthy gaming habits.
• FAQ — Answers to common questions and information about our services.
• About Us — Who bd9k is and what we stand for.